1. Delivery availability and timing
Delivery availability and timing depend on the destination, product availability and courier service. We will share an estimate after receiving your order. If we cannot serve the address or fulfil an item, we will contact you to explain the available next steps before arranging any applicable refund.
2. Delivery charges
For one-time shop orders, the flat delivery charge is ₹99 for a combined order weight of up to 2 kg and ₹149 above 2 kg. Pantry subscriptions include a flat ₹149 delivery charge on each scheduled delivery. The applicable charge appears in the checkout summary before payment.
3. Order updates
We send order and payment updates to the email address provided at checkout. For help with an order or delivery, email [email protected] with your order reference.
4. Damaged, incorrect or defective items
If an item arrives damaged, incorrect or defective, please contact us as soon as reasonably possible. Include your order reference, a description of the issue and clear photographs where relevant. We will review the details and contact you about an appropriate resolution.
5. Cancellations and refunds
To request cancellation, contact us as early as possible and include your order reference. We will confirm whether the order has already entered fulfilment and what options are available. Where a refund is approved or required, it will be sent to the original payment method; the time for it to appear depends on Razorpay, your bank or payment provider.
6. Pantry subscriptions
To request a change, pause or cancellation of a subscription, email [email protected] before the next scheduled payment where possible. We will confirm whether the request can be applied and its effective date. A request made close to a scheduled charge may not take effect before that charge.
7. Contact
For delivery, return or refund questions, email [email protected] or write to DSS 105, 3, Near Sehgal Hospital, HUDA Sector, Fatehabad, Haryana 125050, India.