1. About these terms
These terms apply when you use the Vraj Naturals website, place an order or request a pantry subscription. Please review the product, quantity, delivery charge and total displayed before continuing to payment.
2. Products and prices
We aim to keep product descriptions, pack sizes and prices accurate. Product availability may change. The product price for your selected quantity and the applicable delivery charge are shown in the order summary before payment. Check the product packaging for final ingredient, allergen, storage and shelf-life information.
3. Delivery charges and payment
For one-time shop orders, delivery is ₹99 when the combined order weight is up to 2 kg and ₹149 when it is above 2 kg. For a pantry subscription, a flat ₹149 delivery fee is added to each scheduled delivery. The applicable amount is shown before you authorise payment. Payments are processed by Razorpay.
4. Orders and availability
Submitting an order is a request to purchase the selected items. We will send an order or payment update after the payment provider confirms the result. Orders are subject to product and delivery availability. If we cannot fulfil a paid order, we will contact you about the available resolution, including a refund where applicable.
5. Pantry subscriptions
A subscription is a recurring payment authorisation for the products, quantities, amount and schedule shown to you before you continue to Razorpay. The delivery fee applies to each scheduled delivery. You can email [email protected] to request a change, pause or cancellation. We will confirm whether the request can be applied and when it takes effect; allow time before the next scheduled payment.
6. Shipping, returns and refunds
Delivery estimates, address availability, order issues, cancellations and refunds are described on our Shipping & Returns page. Applicable customer rights continue to apply.
7. Website use
Please use the website lawfully, provide accurate order information and do not interfere with its security or operation.
8. Changes and applicable rights
We may update product information or these terms as the service changes. Nothing in these terms limits rights that cannot lawfully be limited.
9. Contact
For questions about an order or these terms, email [email protected] or write to DSS 105, 3, Near Sehgal Hospital, HUDA Sector, Fatehabad, Haryana 125050, India.